How HD Claims Helped Jackson After
A Traumatic Road Traffic Accident
Jackson was riding his motorbike north on the A9 on a dry and bright afternoon. He was near Pitlochry and was keeping what would normally be a safe distance behind a small car. Traffic was moving at a normal speed, and he had no reason to think anything was about to go wrong.
Coming the other way, there was a line of slow traffic stuck behind a tractor. One of the riders in that line pulled out to overtake and moved onto the loose gravel at the edge of the road to try to get past. As he tried to come back onto the tarmac, he lost control and swung across the centre of the road.
The bike cut straight into the path of the car in front of Jackson. He narrowly avoided a collision but left the car with no option but to brake sharply. Jackson saw the brake lights come on and grabbed his own brakes to avoid a collision. He had almost no time or space to react.
The sudden stop caused his back wheel to lift, and Jackson was thrown forward off his seat. He hit the rear of the car and crashed into the back window before landing on the road. In a moment, the quiet stretch of this Highland road turned into a serious crash scene.
Drivers who saw what happened called the emergency services and tried to keep Jackson still and safe. Someone moved their car to protect him from oncoming traffic, and another person brought a blanket to keep him warm. When the ambulance crew and police arrived, they closed the road so the medical team could treat him at the roadside.
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Life-Changing Injuries and Hospital Care
Jackson had no memory of the impact or the chaos at the roadside. He later learned that he had been airlifted from the A9 to Ninewells Hospital in Dundee. Paramedics at the scene had been especially worried about serious damage to his neck and head.
Scans at the hospital showed several fractures in his neck and back, along with broken ribs and a damaged lung. He required immediate care due to his weak breathing and the serious risk to his spinal cord. The team moved him carefully and explained to his family that the first few hours were critical.
Doctors placed Jackson in an induced coma so that his body had the best chance to recover. He spent weeks in intensive care with machines helping him to breathe and strong medicines easing his pain. Every day, his family sat by his bed, and the staff kept them updated in a clear and friendly way.
Over time, Jackson had complex surgery to stabilise his spine and protect his nerves. He needed blood transfusions and treatment for infections.
How HD Claims Secured Justice And A Fair Settlement
Once Jackson was stable, his family contacted HD Claims to ask what could be done about the crash. A senior solicitor from our panel paid him a visit in the hospital and then at home to listen to what he could remember and explain the claims process in plain language. This made Jackson and his family feel more in control during a time when everything else seemed uncertain.
The legal team gathered the full police report, witness statements and photographs from the scene on the A9. They also obtained detailed medical records from Ninewells and independent expert reports about his spine, brain injury and long-term care needs. This evidence showed clearly that another rider was at fault and that the crash had changed every part of Jackson’s life.
The insurers made an early offer that seemed like a large sum but would not have met the cost of his future support, lost income and home adaptations. His solicitor explained the figures and advised Jackson not to accept, even though it was tempting to bring things to an end. He trusted his advice and chose to negotiate a better settlement.
Further negotiations ensued, bolstered by detailed reports from medical and financial experts. Eventually, the insurance company raised the offer to a level that accurately reflected his injuries and his need for ongoing help. This allowed Jackson to agree to settle without having to go to court.
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