How HD Claims Helped Grant Fraser With
His Motorcycle Accident Claim
Grant Fraser was riding his motorbike home from work on a cool spring evening. He was travelling along the A82 between Dumbarton and Loch Lomond, a road he used most days. Traffic was steady, and he remembers feeling relaxed and looking forward to getting home to his family in Balloch.
As Grant came up to a side junction near Arden, a car suddenly pulled out in front of him. The driver of a small hatchback did not give way and crossed straight into his path. Grant had no real chance to brake or move aside before the impact threw him off his bike.
He has only small, broken memories of what happened next. He remembers a loud bang, then the feeling of flying through the air, and then nothing for a short time. His next clear memory is lying on the road, hearing strangers talking to him and realising from their voices that the crash had been serious.
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Life-Changing Injuries
When the ambulance arrived, Grant was in severe pain and could not move his right leg. He was taken to the major trauma unit at Glasgow Royal Infirmary, where doctors carried out several scans. The medical staff later told him that the force of the crash had caused serious damage throughout his body.
Grant had a fractured pelvis, a broken wrist and several broken bones in his left arm. He also had damage to the ligaments in his knee, deep cuts to his lower leg and bruising to his back. The injuries were so bad that he needed help with even the simplest movements in the first few days.
Surgeons operated on his pelvis and fitted metalwork to keep everything stable. His wrist and arm were also fixed with plates and screws, and he needed stitches and skin grafts to treat the wounds on his leg. For a few weeks, Grant stayed in the hospital so that the doctors could make sure his bones were healing and his pain was under control.
The physical injuries changed almost every part of his daily life. He could not walk without assistance, he could not sleep because of the pain, and he struggled to lift or play with his kids. Even after leaving the hospital, he needed ongoing physiotherapy and support to relearn everyday tasks that he had once done without a second thought.
Let Down By The Insurer’s Solicitor
Grant and his wife first turned to their motor insurer because they thought the company would guide them through everything. While Grant was still in the hospital, his wife spent evenings on the phone trying to get answers.
The insurer appointed a solicitor through legal expenses cover, and Grant spoke only to staff in a call centre. He never met a named person who knew his case, and each time he called, he had to go over the details again. The process left him exhausted and perplexed.
Letters and emails were riddled with legal jargon that no one took the time to explain. Grant felt pressured to accept an early offer that did not appear to reflect the severity of his injuries. No one asked how he was coping at home.
After a few months, Grant and his wife had little trust left in the insurer-appointed solicitor. They did not know what evidence was being gathered or what the plan was for his claim.
How HD Claims Stepped In
After hearing about his worries, a friend told Grant to contact HD Claims for a second opinion. Grant’s wife made the first call from their home in Balloch and was able to speak to a real person straight away. She came off the phone feeling calmer and more hopeful.
HD Claims took time to go over what had happened and explained that Grant was free to choose his own solicitor in Scotland. They explained, in simple terms, how the claim could be moved away from the insurer-appointed firm. Grant said that this was the first time he felt that someone was clearly on his side.
The HD Claims team arranged for a specialist road traffic solicitor to take over his case. They quickly requested the police report, medical records and any witness details from the day of the crash. They also asked Grant for photos of his injuries and of the damaged bike so that nothing important was missed.
The team communicated with Grant and his wife via phone and email from the start, so they never felt isolated. They walked Grant through each step, checked on how he was doing at home, and made sure he understood each letter before signing it. That steady, human support meant he could concentrate on getting better while feeling that his claim was being properly looked after.
A Successful Recovery And Settlement
Over time, Grant made steady progress with his recovery. He began to walk more confidently and gain strength with regular physiotherapy and gentle support from his family at home. Slowly, life for him and his family started to feel more normal again, and he was able to go back to work with less stress.
In the meantime, his lawyer kept pushing for a result that really showed how his long-term injuries and changes to his life had affected him. In the end, they reached a settlement that provided Grant with real financial security and peace of mind. He now believes he can look forward to the future with confidence rather than constantly worrying about what the accident cost him.
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