HD Claims Helps Secure
Compensation After a Warehouse Fall
Injury
Thirty-four-year-old Sophie Kerr was nearing the end of a late shift when a routine task turned into an accident.
Sophie worked at a busy distribution depot in Edinburgh. While walking through the stock area, she stepped on a loose section of flooring. It rocked as she put her weight on it, causing her to lose her balance and fall.
“At first, I felt embarrassed more than anything,” Sophie said. “People came over, and I kept saying I was fine — I just wanted to get up and carry on.”
A supervisor helped her to the staff room, and an accident report was completed. Sophie went home early, hoping rest would settle things. But overnight her knee swelled, and she could barely bend it. The back pain also worsened, making it difficult to sit, stand, or sleep properly.
She went to A&E the next day, where she was diagnosed with ligament damage to her knee and a soft tissue injury to her lower back. Physiotherapy followed, and she had to take time off work while she healed.
“I’m normally really independent,” Sophie said. “Suddenly I couldn’t drive comfortably, couldn’t pick up shopping bags, and I felt like I was letting everyone down, at home and at work.”
Sophie worried about her income and didn’t know if she had any options, especially as she didn’t want to “cause trouble” at her workplace. After speaking with a friend, she decided to get advice and contacted HD Claims.
We listened carefully to what happened, clearly explained her rights, and assisted in gathering key evidence. The accident report, maintenance records, photographs of the scene, and medical notes detailing how the injury affected her daily life. We then raised the claim with her employer’s insurers, supported by the evidence we’d gathered.
An early offer was made, but we advised Sophie not to accept it after considering her recovery time and the impact on her work and personal life. We pushed back with the evidence and, not long after, secured a better settlement.
Sophie was finally able to secure a fair settlement, giving her financial breathing room while she focused on recovering and returning to normal.
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